I’m writing from Guatemala…. just arrived. Long story short – our group of 25 didn’t make the connecting flight from Dallas to Guatemala City. What I learned from the experience: American Airlines operational supervisor Lynn Allen and her boss Jerry Smith truly exhibited calm and graciousness in a very difficult situation. They illustrated customer service […]
If you don’t recognize the lyrics from the Go-Go’s classic 80’s hit Vacation, you might need to schedule some rest & relaxation for yourself….. immediately! This weekend I’m traveling to Guatemala. I’ll be back online soon after I return to the States. UPDATE: YEA! I have internet access in Guatemala so I will be online […]
Last night I was talking with a woman about an upcoming workshop she’s planning. She was in the midst of developing her materials, and we were discussing powerful questions. As a result of that conversation, I got to thinking about how I no longer recognize the person whose image is on my website. Yes, the […]
This week I’ve been finalizing my independent medical coverage. Navigating the US health insurance world of HMO’s and PPO’s and HIPAA rates is not something I’d suggest anyone do for fun in their spare time. Luckily, I mentioned this situation to the woman who is taking over my responsibilities at one of my clients. She […]
This weekend I read a light hearted book about two bachelors searching for the secret to a great marriage. These two 20-something guys decided to hop in an RV and travel across America interviewing couples who have been married a minimum of 40 years. Actually, they created a documentary film and a book. Visit Project […]